ICT adoption in professional services set to accelerate
New report reveals that ICT is transforming knowledge-intensive businesses
QKS Group, a premier market intelligence and advisory firm, has released its latest vertical-specific research focused on the Professional Services industry, projecting a compound annual growth rate (CAGR) of 8.18% through 2030.
As consulting, legal, accounting, engineering, and advisory firms modernize their operations, ICT adoption has become central to scaling expertise, standardizing workflows, and improving client value. ICT domains such as Application Development & Deployment, Analytics and Artificial Intelligence, Data Management, Information Security, BPM & Process Automation, CX & MarTech, and Communication & Collaboration are playing a pivotal role in enabling firms to deliver insights faster, manage client data securely, automate repetitive tasks, and collaborate seamlessly across distributed teams.
According to Nikhilesh Naik, Associate Director & Principal Analyst at QKS Group, "Professional services firms are under growing pressure to deliver more value, faster, and with greater transparency. ICT is enabling a new era of outcome-driven services by supporting automation, client analytics, and knowledge sharing at scale. Vendors that offer secure, intelligent, and integrated platforms will empower these firms to move beyond traditional models - delivering personalized, proactive, and measurable services in a fast-changing client landscape."
Key Market Insights from QKS Group's Report
- Global and Regional Market Analysis: A deep dive into how ICT domains for the Professional Services industry and specific regions are streamlining workflows, accelerating digital delivery, and enabling data-centric service models.
- Competitive Benchmarking: A comparative analysis of leading ICT vendors powering transformation in law, consulting, accounting, HR, and architecture firms, with focus on integration, security, and knowledge management.
- Industry Adoption Trends: Evaluation of how firms are deploying ICT to automate document workflows, improve proposal-to-invoice cycles, and personalize service interactions at scale.
- Technology Disruption & AI's Role: How AI and automation are redefining research, contract analysis, billing optimization, and client engagement through intelligent recommendations and predictive analytics.
Market Leaders & Competitive Landscape
The report profiles top ICT vendors enabling digital transformation in the Professional Services sector, including Microsoft, Salesforce, Oracle, SAP, IBM, Google Cloud, AWS, ServiceNow, Adobe, Zoho, Box, Snowflake, Freshworks, Cisco, M-Files, DocuSign, Infosys, TCS, Capgemini, and Workday. These vendors support firms in digitizing engagement, managing client lifecycles, and delivering high-quality services with speed and agility.