4 June 2025

In a significant step toward operationalising intelligent automation in enterprise IT, Storm Reply, a cloud innovation specialist within the Reply Group, has partnered with Audi’s Cloud Foundation Services team to introduce Devbot — a digital assistant powered by agentic AI. The initiative is poised to transform how Audi manages its cloud infrastructure, offering a forward-looking example of how autonomous AI systems can streamline complex digital ecosystems.

What Is Agentic AI?

Unlike traditional AI models that merely respond to prompts or run predefined scripts, agentic AI systems are designed to pursue goals autonomously. They can reason, plan, and execute multiple steps in dynamic environments — behaving more like digital co-workers than simple tools. These systems integrate a suite of specialized agents, each responsible for different capabilities, allowing them to take initiative, adapt to context, and collaborate with users in meaningful ways.

This technology is gaining momentum as large enterprises seek to reduce friction in knowledge work and infrastructure operations. According to Gartner, agentic AI is expected to resolve up to 80% of customer service issues autonomously by 2029 — and its potential in IT operations is even broader.

Devbot: Proactive, Secure, and Context-Aware

Storm Reply’s Devbot is an advanced multi-agent system engineered to assist Audi in navigating the increasingly complex landscape of cloud operations. More than a chatbot, Devbot is designed to:

* Proactively identify security vulnerabilities in cloud environments.

* Recommend validated Infrastructure-as-Code (IaC) modules to accelerate the development of new cloud setups.

* Offer real-time, cost-saving insights to optimize infrastructure spend.

* Deliver contextual support through personalised responses — powered by natural language processing and secure knowledge retrieval systems.

Behind the scenes, Devbot leverages the Claude LLM, hosted on AWS Cloud, enhanced by a custom-built Retrieval-Augmented Generation (RAG) pipeline developed by Storm Reply. This setup ensures answers are not just intelligent but also traceable and accurate — a key requirement in enterprise cloud governance.

To safeguard sensitive data, Storm Reply has implemented granular access controls, ensuring that only authorized personnel can access certain insights or make high-impact decisions based on the assistant’s recommendations.

Storm Reply’s Strategic Edge

Storm Reply has carved out a unique space in the crowded cloud consultancy landscape. As a long-standing AWS Premier Consulting Partner, it brings deep domain expertise in designing and managing IaaS, SaaS, and PaaS systems at enterprise scale. What sets the company apart is its ability to combine cloud-native engineering with cutting-edge AI applications — from predictive maintenance to intelligent DevOps tooling.

In the case of Audi, this partnership isn’t just about automation; it’s about empowering teams to spend less time on routine tickets and more time on strategic innovation. With Devbot, Audi’s cloud engineers can now delegate repeatable support tasks to AI agents, while focusing their efforts on shaping the automotive giant’s digital future.

Why It Matters

The successful deployment of Devbot illustrates a larger trend: AI is no longer a separate layer in enterprise IT — it’s becoming an integral part of the operating model. As infrastructure grows more complex and talent becomes more scarce, intelligent assistants like Devbot are helping IT leaders maintain agility without compromising governance or control.

For Audi and Storm Reply, this is just the beginning. The use of agentic AI in cloud operations could soon expand to other business functions — from supply chain management to predictive analytics — accelerating digital transformation across the board.